Legal notice

Item	Details
Business Name	AGEON Co., Ltd.
Representative Director	Seo Hyunsun
Operations Manager	Kim Hayoung
Business Address	Room 204-2, G-Tech Venture Center, 1251 Garosu-ro, Heungdeok-gu, Cheongju-si, Chungcheongbuk-do 28376, Republic of Korea
Phone Number	+82-70-8095-5875
Customer Service Hours	Monday–Friday, 10:00 AM – 5:00 PM (JST)※ Excluding 12:00 PM – 1:00 PM※ Closed on weekends and public holidays
Email Address	cs@ageonbio.com
Sales Website	https://en.exoproxyl.com/
Product Prices	Prices displayed on each product page (tax included where applicable).
Additional Charges	Shipping fees are displayed during checkout.Free shipping on qualifying orders as indicated on the website.Any customs duties, import taxes, or clearance fees incurred will be borne by AGEON Co., Ltd. No additional charges will be billed to customers.
Payment Methods	PayPal
Payment Timing	Payment is processed and confirmed at the time the order is placed.
Order Processing & Delivery	Orders are shipped internationally from South Korea after payment confirmation.Delivery typically takes 5–10 business days after shipment.Delivery times may be delayed due to customs clearance, weather conditions, or carrier-related issues.
Returns & Exchanges	Customer-Initiated Returns: Returns are accepted within 7 days of delivery for unopened and unused products only. Opened or used products cannot be returned or exchanged for hygiene and safety reasons.Defective or Incorrect Items: Please contact customer support within 7 days of delivery. We will provide a replacement or refund at no additional cost to the customer.
Return Address	Beston Logis, 1162-4 Sinnam-ri, Hwaseong-si, Gyeonggi-do, Republic of Korea
Refund Policy	Refunds will be processed within 7 business days after the returned item has been received and inspected. Refunds will be issued to the original payment method used for purchase.
System Requirements / Other Information	None