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Terms of service

Terms and Conditions

Effective Date: January 12, 2024

Article 1 (Purpose)

These Terms and Conditions govern the rights, obligations, and responsibilities between AGEON Co., Ltd. (the “Company”) and users regarding the use of internet-related services (the “Services”) provided through the AGE Online Mall (the “Mall”).

These Terms shall also apply to electronic commerce conducted through PC communications, wireless communications, and other electronic means, insofar as they are not inconsistent with their nature.

Article 2 (Definitions)

For the purposes of these Terms:

  1. “Mall” refers to the online shopping platform operated by AGEON Co., Ltd., through which goods and services are offered and transactions are conducted via information and communication networks.

  2. “User” refers to any person who accesses the Mall and receives services provided by the Mall, including both Members and Non-Members.

  3. “Member” refers to a user who has registered an account by providing personal information and is entitled to continuously receive information and use services provided by the Mall.

  4. “Non-Member” refers to a user who utilizes the Mall without registering an account.

Article 3 (Display, Explanation, and Amendment of Terms)

  1. The Mall shall display these Terms, company name, representative’s name, business address, contact information, business registration number, e-commerce registration number, and personal information protection officer on its website.

  2. Prior to a user’s agreement to these Terms, the Mall shall provide users with sufficient information regarding important matters such as cancellation rights, delivery obligations, refund policies, and related conditions.

  3. The Mall may amend these Terms to the extent permitted by applicable laws and regulations.

  4. If these Terms are amended, the amended Terms and the effective date shall be announced at least seven (7) days before becoming effective. Amendments that are unfavorable to users shall be announced at least thirty (30) days in advance.

  5. Unless otherwise required by law, amended Terms shall apply only to agreements entered into after the effective date.

  6. Matters not specified herein shall be governed by applicable laws and commercial practices.

Article 4 (Provision and Modification of Services)

The Mall shall provide the following services:

  1. Information regarding goods and services;

  2. Conclusion of purchase agreements;

  3. Delivery of purchased goods or services;

  4. Other services designated by the Mall.

The Mall may modify the contents of goods or services due to stock shortages, changes in specifications, or other operational reasons. Users shall be notified promptly of any material changes affecting existing orders.

Article 5 (Suspension of Services)

  1. The Mall may temporarily suspend services due to maintenance, replacement, malfunction, or interruption of information and communication facilities.

  2. The Mall shall compensate users for damages caused by service interruptions unless such interruptions occur without fault on the part of the Mall.

  3. In the event that services can no longer be provided due to business closure, merger, or other operational reasons, the Mall shall notify users and provide appropriate compensation as required by law.

Article 6 (Membership Registration)

  1. Users may apply for membership by completing the registration form and agreeing to these Terms.

  2. The Mall may reject applications where:

    • False information has been provided;

    • Required information is omitted;

    • Registration would significantly interfere with business operations.

  3. Membership becomes effective upon the Mall’s approval of the application.

  4. Members shall promptly update any changes to their registration information.

Article 7 (Termination and Suspension of Membership)

  1. Members may terminate their membership at any time.

  2. The Mall may restrict, suspend, or terminate membership if a Member:

    • Provides false information;

    • Fails to fulfill payment obligations;

    • Interferes with the use of the Mall by others;

    • Violates applicable laws or these Terms;

    • Engages in activities harmful to the Mall or other users.

  3. Before terminating membership, the Mall may provide notice and an opportunity to respond where required by law.

Article 8 (Notices)

  1. Notices to Members may be sent via the email address registered with the Mall.

  2. Notices applicable to multiple Members may be posted on the Mall website for at least seven (7) days in lieu of individual notice, except where individual notice is required.

Article 9 (Purchase Orders)

Users may place orders through the Mall by:

  1. Selecting goods or services;

  2. Providing shipping and contact information;

  3. Reviewing applicable fees and conditions;

  4. Agreeing to these Terms;

  5. Confirming the purchase order;

  6. Selecting a payment method.

The Mall shall obtain any legally required consent before collecting, using, or sharing personal information.

Article 10 (Formation of Contract)

  1. The Mall may refuse an order if:

    • Information provided is false or inaccurate;

    • The transaction violates applicable laws;

    • Acceptance would significantly interfere with business operations.

  2. A purchase contract is deemed concluded when the Mall sends an order confirmation to the user.

Article 11 (Payment Methods)

Payments may be made using any payment method made available by the Mall, including:

  • Bank transfer;

  • Credit card;

  • Debit card;

  • Electronic payment services;

  • Digital wallets;

  • Gift certificates approved by the Mall;

  • Reward points or credits;

  • Other electronic payment methods.

Article 12 (Order Confirmation, Modification, and Cancellation)

  1. The Mall shall provide confirmation after receiving an order.

  2. Users may request modification or cancellation of an order before shipment. The Mall shall process such requests promptly where possible.

Article 13 (Delivery of Goods and Services)

  1. Unless otherwise agreed, the Mall shall make reasonable efforts to ship ordered goods within seven (7) days of the order date.

  2. If payment has been received in advance, shipment preparations shall generally begin within three (3) business days.

  3. The Mall shall provide information regarding delivery methods, shipping charges, and estimated delivery times.

Article 14 (Refunds)

If goods or services cannot be supplied due to stock shortages or other reasons, the Mall shall promptly notify the user and refund any payments received within three (3) business days or within the period required by applicable law.

Article 15 (Returns and Order Cancellation)

  1. Users may cancel or return purchases within seven (7) days from receipt of goods, unless otherwise restricted by applicable law.

  2. Returns or exchanges may not be accepted where:

    • Goods are damaged due to the user's fault;

    • Goods have been used or consumed;

    • The value of goods has significantly decreased due to the passage of time;

    • Packaging of reproducible products has been opened or damaged.

  3. These limitations shall not apply where the Mall fails to provide legally required notice.

  4. If delivered goods differ from the advertised description or contractual specifications, users may request cancellation or return within the period permitted by law.

Article 16 (Effects of Cancellation and Returns)

  1. Upon receiving returned goods, the Mall shall refund the purchase price within three (3) business days.

  2. For credit card or electronic payments, the Mall shall request cancellation or reversal of the charge through the relevant payment provider.

  3. Return shipping costs shall generally be borne by the user unless the return is due to an error by the Mall or a defective product.

Article 17 (Protection of Personal Information)

  1. The Mall shall collect only the minimum personal information necessary to provide services.

  2. Personal information shall be collected, used, stored, and disclosed in accordance with applicable privacy laws and the Mall’s Privacy Policy.

  3. Users may request access to, correction of, or deletion of their personal information as permitted by law.

  4. The Mall shall implement reasonable security measures to protect personal information from unauthorized access, loss, misuse, or disclosure.

Article 18 (Obligations of the Mall)

The Mall shall:

  1. Comply with applicable laws and regulations;

  2. Provide services in a stable and reliable manner;

  3. Protect users’ personal information;

  4. Refrain from sending unsolicited commercial emails without consent.

Article 19 (Member ID and Password)

  1. Members are responsible for maintaining the confidentiality of their account credentials.

  2. Members shall not permit third parties to use their accounts.

  3. Members shall immediately notify the Mall of any unauthorized use of their accounts.

Article 20 (User Obligations)

Users shall not:

  1. Provide false information;

  2. Misappropriate another person’s information;

  3. Alter information posted on the Mall;

  4. Upload malicious software or unauthorized content;

  5. Infringe intellectual property rights;

  6. Defame or interfere with others;

  7. Post obscene, violent, or otherwise unlawful content.

Article 21 (Links to Third-Party Websites)

The Mall may provide links to third-party websites. The Mall is not responsible for products, services, content, or transactions provided by such third-party websites unless otherwise required by law.

Article 22 (Intellectual Property Rights)

  1. All intellectual property rights relating to the Mall and its contents belong to the Mall or its licensors.

  2. Users may not reproduce, distribute, transmit, publish, or otherwise use any content from the Mall for commercial purposes without prior written consent.

Article 23 (Dispute Resolution)

  1. The Mall shall make reasonable efforts to resolve user complaints and disputes promptly.

  2. Disputes that cannot be resolved through mutual agreement may be submitted to mediation, arbitration, or other procedures provided under applicable law.

Article 24 (Governing Law and Jurisdiction)

  1. These Terms shall be governed by and construed in accordance with the laws of the Republic of Korea.

  2. Any dispute arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts of the Republic of Korea, unless otherwise required by applicable consumer protection laws.

 

Effective Date: January 12, 2024